Shipping Policy

Shipping & Delivery Policy

Effective Date: January 1, 2026
Last Updated: July 9, 2026
purpleherb.in

Thank you for shopping with us. We are committed to delivering your orders safely and on time. Please review our shipping policy below.

Order Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Shipping Time & Delivery

Domestic shipping typically takes 3-7 business days. International shipping times vary by location and can take 7-21 business days. Please note that delivery times are estimates and not guaranteed.

Shipping Charges

Shipping charges are calculated based on the weight of your order and your delivery location. Free shipping is available on orders over a certain amount. Shipping costs will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your package using this number on our website or the carrier's website.

Delivery Partners

We work with trusted delivery partners including India Post, Blue Dart, Delhivery, and other reputable courier services to ensure your order reaches you safely and on time.

Delays & Issues

While we strive to deliver on time, delays may occur due to weather conditions, customs clearance, or other unforeseen circumstances. If your order is significantly delayed, please contact our customer support team.

Incorrect Address / Failed Delivery

Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer. If delivery fails due to an incorrect address, additional shipping charges may apply for reshipment.

Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us within 48 hours of delivery with photos of the damage. We will work with you to resolve the issue promptly through replacement or refund.

International Shipping

We currently ship to select international destinations. International customers are responsible for any customs duties, taxes, or fees imposed by their country. Shipping times and costs vary by location.

Contact Us

If you have any questions about our shipping policy, please contact our customer support team at support@purpleherb.in or call us at +91-XXXXXXXXXX. We're here to help!