Return & Refund Policy
Return Eligibility
You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original condition and packaging.
- Products must be unused and in original packaging
- Returns must be initiated within 30 days of delivery
- Proof of purchase is required
How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service team
- Provide your order number and reason for return
- Receive your return authorization and shipping label
- Pack the item securely in its original packaging
- Ship the item back to us
Return Address
Please send all returns to:
PURPLEHERB Returns Department
123 Main Street
New Delhi, India 110001
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund at no additional cost to you.
Please include photos of the damaged item and packaging when contacting us.
Non-Returnable Items
The following items cannot be returned:
- Opened or used health and wellness products
- Perishable goods
- Gift cards
- Downloadable products
- Personal care items
Exchanges
We currently only offer refunds. If you need a different item, please place a new order and return the original item for a refund.
Refund Process
Once we receive your return, we will inspect the item and process your refund. Refunds will be issued to your original payment method.
Refund Timeline
Refunds are typically processed within 5-7 business days after we receive your return. Please allow an additional 3-5 business days for the refund to appear in your account.
Order Cancellation
You may cancel your order within 24 hours of placing it for a full refund. After 24 hours, standard return policies apply.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error. We recommend using a trackable shipping service.
International Returns
International customers are responsible for return shipping costs and any customs fees. Please contact us before returning an international order.
Contact Us
If you have any questions about our return policy, please contact us:
Email: support@purpleherb.in
Phone: +91 123 456 7890
Hours: Monday - Friday, 9:00 AM - 6:00 PM IST
