Refund policy

Return & Refund Policy

Effective Date: [Insert Date]
Brand Name: Purple Herb

At Purple Herb, we are committed to delivering premium-quality

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at purplesuperfoods@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at purplesuperfoods@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at purplesuperfoods@gmail.com.

natural products. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

We accept returns under the following conditions:

  • The product must be unused, unopened, and in its original packaging

  • Return request must be raised within 7 days of delivery

  • Items purchased under sale or discount may not be eligible for return (optional – adjust as needed)

To initiate a return, please contact us at:
📧 [your email]

2. Non-Returnable Items

Due to the nature of consumable wellness products, the following items cannot be returned:

  • Opened or used products

  • Products with broken seals

  • Perishable goods

  • Gift cards (if applicable)

3. Refunds

Once your return is received and inspected:

  • You will be notified of the approval or rejection of your refund

  • If approved, the refund will be processed within 5–7 business days

  • Refund will be credited to your original payment method

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  • Notify us within 48 hours of delivery

  • Share clear photos/videos of the issue

  • We will offer a replacement or full refund

5. Exchange Policy

We only replace items if they are:

  • Defective

  • Damaged during transit

  • Incorrect product delivered

6. Shipping for Returns

  • Customers may be responsible for return shipping charges (optional – adjust)

  • Shipping charges are non-refundable unless the issue is from our side

7. Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order

  • Once shipped, orders cannot be cancelled

8. Contact Us

For any queries regarding returns or refunds, contact us:

📧 Email: [your email]
📞 Phone: [your number]

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